01626 324234 | CONTACT | VAT EXEMPTION


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Terms of Sale


Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur First Class Wet Rooms cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery, Returns, Cancellations

First Class Wet Rooms returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. On some products we have to use specialist carriers (For Glass, Mirrors etc) which  could possibly incur additional costs. In this instance we would always inform you prior to processing your order.

If an order is cancelled a minimum fee of £25.00 + VAT will be charged on any processed orders. Each case will be dealt with individually. Certain items cannot be cancelled once processed.


If when you receive your product(s), you are not completely satisfied you may return the items to us within seven days for exchange or refund. Returns will take approximately five working days to process once the goods have been recieved back by us. Items must be in original packaging, in all original boxes, packaging materials, and include manuals, blank warranty cards and all accessories and documents provided by the manufacturer.

If our labels are removed from the product – the warranty becomes void. We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. First Class Wet Rooms will not be held responsible for items lost or damaged in transit. All shipping back to First Class Wet Rooms is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a minimum 25% restocking fee to cover our administration costs. Please be aware that on some products the restocking fee could be upto 40% depending on the manufacturer. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. If you are returning items for exchange please be aware that a second charge may apply.


For reasons of hygiene and public health, refunds/exchanges are not available for used sanitaryware (this does not apply to faulty goods – faulty products will be exchanged like for like). Items not reported within 72 hours of faulty or damaged items. Discounted or end of line products can only be returned for repair. No refunds or replacements will be made. Any special, made to order products are also Non-returnable.

We regret that we cannot accept returns when:

The packaging or any part of the individual product or components have been unsealed or damaged.
The non-faulty product does not arrive at first class wetrooms or the manufacturers in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.

If the packaging has been opened then the product is not in its originanal re-saleable condition.   

Incorrect/Damaged Goods/Missing Items

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty maybe items missing, please contact First Class Wet Rooms immediately within 24 hours. This will be given special priority and you can expect to receive the correct item within 72 hours. Should any incorrect items be received all delivery charges will be refunded back onto your credit/debit card. Only if checked within 72 hours

Delivery service

We try to make the delivery process as simple as possible and are able to send your order either to your home or to your place of work. Delivery times are calculated in working days Monday to Friday. If you order after 2 pm the next working day will be considered the first working day for delivery. In case of Bank Holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within three working days but sometimes due to high order volume in certain sales periods please allow four days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

All small orders are sent out via Royal Mail 1st class post service, if your order is over £15.00 it will be sent out via Royal Mail's recorded packet service, which will need a signature. If you are not present a card will be left to advise you to pick up your goods from the local sorting office. Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.

Export restrictions

At present First Class Wet Rooms only sends goods to mainland UK. We plan to add exports to our services in the future. If however you have a special request please contact us with your requirements.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.


We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. First Class Wet Rooms uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

- To send you newsletters and details of offers and promotions in which we believe you will be interested.
- To improve the content design and layout of the website.
- To understand the interest and buying behaviour of our registered users.
- To perform other such general marketing and promotions focused on our products and activities.

Conditions Of Use

First Class Wet Rooms and its affiliates provide their services to you subject to the following conditions. If you visit our shop at First Class Wet Rooms you accept these conditions. Please read them carefully. First Class Wet Rooms controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to, and including the use of this site and materials therein.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.


All content included on the site such as text, graphics, logos, button icons, images, audio clips, digital downloads and software are all owned by First Class Wet Rooms and are protected by international copyright laws.

License and Site Access

First Class Wet Rooms grants you a limited license to access and make personal use of this site. This license dose not include any resales of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings, descriptions or prices, any derivative use of this site or its contents, or any downloading or copying of account information, for the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated, copied, sold – resold or otherwise exploited for any commercial purpose without the written consent of First Class Wet Rooms.

Product Descriptions

First Class Wet Rooms and its affiliates attempt to be as accurate as possible  However we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free.

From time to time there may be information on First Class Wet Rooms that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice, (including after you have submitted your order). We apologies for any inconvenience this may cause you.


Prices and availability of items are subject to change without notice.

Please review our other policies posted on this site. These policies also govern your visit to First Class Wet Rooms.