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Delivery & Returns


We endeavour to provide you with all the information you need to choose the right products for your installation. If you find you need more information on our products, you can send an email asking for more details from our Contacts page, or telephone for more help and advice.

Delivery Charges

For deliveries under £100 there is a small order/carriage charge of £15. Most orders above £100 are delivered for free with the exception of certain products, such as Pressalit, Astor Bannerman and Gainsborough. Where an extra carriage charge is required it should 'in most cases' be clear when ordering the product, if you find this not to be the case. please contact us and we will happliy clarify the situation. For deliveries to the Scottish Highlands and Islands we advise you to contact us prior to placing an order, as some bulky items are problematical but this varies from product to product, so please contact us prior to ordering for clarification of any potential additional carriage costs.

Returning Goods

For standard items we accept returns from private retail customers any time up to fourteen days after receipt of the goods.A re-stocking fee may apply, and vary between 25% for standard stocked items and 40% for special bespoke products. We cannot accept for return any product that is manufactured to order and is of a bespoke size. 

If you wish to return your order, (or part of it), you must first inform First Class Wet Rooms. You can do this by fax, email, telephone or by post. It will be your responsibility to return the goods to us at your own cost. You must take care of the goods to ensure they are not damaged while in your possession or in transit back to us.

We recommend that if using Royal Mail or a courier to return the goods you opt for a signed-for service, and take out insurance, especially if returning high-value or fragile items.

Returns after fourteen days are considered on a case-by-case basis and a re-stocking fee may apply. If you have an item you would like to return after the returns period, please contact us to discuss your situation further.

For details of how to contact us, (and our address), see our Contacts page

Non-returnable items

Please note that bespoke, made-to-order, and made-to-customer-specification items are non-returnable, for example made-to-measure screens.

Please take care when ordering non-returnable items to ensure you have the right products for your installation. Do feel free to talk through the details prior to ordering - we are happy to help and advise.