We endeavour to provide you with all the information you need to choose the right products for your installation. If you find you need more information on our products, you can send an email asking for more details from our Contacts page, or telephone for more help and advice.

We do accept returns of certain items - but it's always much easier to get the order right in the first place.

Returning Goods

For standard items we accept returns from private retail customers any time up to fourteen days after receipt of the goods.  A re-stocking fee may apply.

If you wish to return your order, (or part of it), you must first inform First Class Wet Rooms. You can do this by fax, email, telephone or by post.  It will be your responsibility to return the goods to us at your own cost. You must take care of the goods to ensure they are not damaged while in your possession or in transit back to us.

We recommend that if using Royal Mail or a courier to return the goods you opt for a signed-for service, and take out insurance, especially if returning high-value or fragile items.

Returns after fourteen days are considered on a case-by-case basis and a re-stocking fee may apply. If you have an item you would like to return after the returns period, please contact us to discuss your situation further.

For details of how to contact us, (and our address), see our Contacts page

Non-returnable items

Please note that bespoke, made-to-order, and made-to-customer-specification items are non-returnable, for example made-to-measure screens.

Please take care when ordering non-returnable items to ensure you have the right products for your installation. Do feel free to talk through the details prior to ordering - we are happy to help and advise.